At HeartConnect, your privacy isn't just protected—it's empowered. Understand exactly how we handle your information and take control of your digital safety.
Four foundational commitments that guide every privacy decision we make for your safety and empowerment.
We collect only what's necessary for your safety and guidance. No excessive tracking, no unnecessary data points.
Your data belongs to you. Access, modify, download, or delete your information anytime through our dashboard.
In crisis situations, we prioritize your physical safety while maintaining maximum privacy protection.
Clear, honest communication about data practices. No hidden policies or confusing legal language.
Take complete control of your data with our intuitive privacy dashboard. See what we know, control what we collect, and manage your digital footprint.
Profile Information
Basic account details
Usage Analytics
Anonymous usage patterns
Communication Data
Encrypted messages & support
View all your data in real-time, including what we collect and how it's used for your safety.
Control exactly what data is collected, processed, and shared with our detailed privacy settings.
Browse safely without leaving traces, perfect for users in sensitive situations.
Special protocols to protect your data during crisis situations while ensuring you get help.
Complete transparency about data collection with clear explanations of how each piece of information helps us keep you safe and provide better guidance.
Required for basic platform functionality and safety features.
Helps us provide more relevant guidance and resources.
We will never collect this sensitive information.
How we handle emergency situations while protecting your privacy and ensuring you get the help you need.
Our AI systems detect crisis indicators while maintaining your anonymity until you choose to seek help.
We connect you with crisis resources without sharing personal details unless you explicitly consent.
Ongoing support with encrypted communication and the option to remain anonymous throughout the process.
All crisis communications are end-to-end encrypted and stored separately from your main profile.
You can receive crisis support without revealing your identity to counselors or support staff.
Crisis intervention data is automatically deleted after 30 days unless you choose to retain it.
We exceed legal requirements to ensure your data rights are protected and easily exercised.
View all your data anytime through your dashboard
Correct or update your information instantly
Delete your data completely with one click
Export your data in standard formats
Most rights can be exercised instantly through your dashboard. For complex requests, contact our privacy team.
We carefully select partners who share our commitment to privacy and safety. Here's exactly who we work with and why.
We connect with verified crisis intervention services to provide immediate help when needed.
Data shared only with explicit consent during crisis situations.
Trusted mental health platforms that provide professional counseling and therapy services.
Referrals made with your permission and privacy protection.
Privacy-focused tools that help us improve our platform while protecting your anonymity.
All data is anonymized and aggregated for privacy protection.
Our privacy team is here to help you understand and control your data. Get answers to your questions or exercise your rights.
privacy@heartconnect.com
Response within 24 hours for privacy requests
dpo@heartconnect.com
For complex privacy matters and GDPR requests
Available 24/7 for urgent privacy concerns
Last Updated: January 15, 2025
Next Review: July 15, 2025