Welcome to HeartConnect
HeartConnect is more than a platform—it's a sanctuary for those seeking healthy, respectful relationships. By using our services, you agree to these Terms of Service, which are designed to protect our community and ensure everyone feels safe, respected, and supported.
Our Commitment to You
We prioritize your safety above all else. These terms reflect our unwavering commitment to creating a space where authentic connection can flourish without fear, manipulation, or harm.
Core Values
Safety First
Your physical and emotional safety is our highest priority in every interaction.
Respect
Every member deserves dignity, understanding, and compassionate communication.
Authenticity
Genuine connections are built on honesty, transparency, and authentic self-expression.
Community Standards
Respectful Communication
- Use kind, supportive language that builds others up
- Listen actively and respond thoughtfully to others' experiences
- Disagree respectfully without personal attacks or judgment
- Avoid language that could trigger trauma or cause emotional harm
Privacy Protection
- Never share personal information about other community members
- Respect boundaries when others choose not to share details
- Keep private conversations confidential
- Report any privacy violations immediately
Authentic Sharing
- Share your genuine experiences and feelings
- Be honest about your relationship status and intentions
- Avoid creating false personas or misleading profiles
- Acknowledge when you're sharing opinions versus facts
Safety Protocols
Zero Tolerance Policy
HeartConnect maintains a zero-tolerance policy for harassment, manipulation, predatory behavior, or any actions that compromise user safety. Violations result in immediate account suspension and potential legal action.
Prohibited Behaviors
- • Harassment or intimidation
- • Manipulation or gaslighting
- • Predatory or exploitative behavior
- • Sharing explicit content without consent
Immediate Actions
- • Account suspension
- • Content removal
- • Law enforcement notification
- • Victim support resources
Reporting Mechanisms
Instant Report
One-click reporting on any content or user profile
Anonymous Chat
Confidential reporting through secure messaging
Crisis Hotline
24/7 emergency support for urgent situations
Crisis Intervention Protocols
When user safety is at immediate risk, HeartConnect may need to take extraordinary measures, including breaching normal confidentiality to protect lives.
Emergency Situations Include:
- • Threats of self-harm or suicide
- • Domestic violence in progress
- • Stalking or immediate physical danger
- • Child abuse or exploitation
Content Guidelines
Expert Verification Standards
All professional advice content is verified by licensed relationship counselors, therapists, or safety experts before publication.
Look for the verified badge on expert-authored content and professional guidance.
Harmful Content Prevention
Prohibited Content
- Advice promoting unhealthy relationship dynamics
- Content that normalizes abuse or manipulation
- Discriminatory or hate-based messaging
- Explicit sexual content or imagery
Encouraged Content
- Evidence-based relationship guidance
- Personal growth and self-awareness content
- Safety education and awareness
- Supportive community discussions
User Responsibilities
Honest Participation
- Provide accurate information about yourself
- Share experiences truthfully and constructively
- Acknowledge when you need professional help
Safety Awareness
- Protect your personal information
- Trust your instincts about concerning behavior
- Report suspicious or harmful activity
Community Respect
- Honor others' boundaries and privacy
- Support fellow community members
- Contribute positively to discussions
Professional Boundaries
- Understand peer support vs. professional therapy
- Respect expert credentials and advice
- Seek appropriate professional help when needed
Moderation Policies
Our Moderation Approach
HeartConnect employs a combination of AI-powered content screening, expert human review, and community reporting to maintain a safe, supportive environment.
AI Screening
Automated detection of harmful content patterns
Expert Review
Licensed professionals evaluate complex situations
Community Reports
User-driven safety through active reporting
Enforcement Actions
Progressive Enforcement
Warning & Education
First-time minor violations
Temporary Suspension
Repeated or moderate violations
Permanent Ban
Severe or repeated violations
Appeal Process
- Submit appeal within 30 days
- Independent review by senior moderators
- Response within 7 business days
- Clear explanation of decision
Legal Framework
Agreement & Acceptance
By accessing or using HeartConnect, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our platform.
Modifications
We reserve the right to modify these terms at any time. Users will be notified of significant changes via email and platform notifications. Continued use after modifications constitutes acceptance.
Governing Law
These terms are governed by the laws of [Jurisdiction]. Any disputes will be resolved through binding arbitration, except for matters involving user safety or emergency situations.
Questions About These Terms?
We're here to help you understand your rights and responsibilities as a HeartConnect community member.
Email Support
legal@heartconnect.com
Live Chat
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Help Center
Comprehensive FAQ